What a shock to learn Ganz (Webkinz manufacturer) makes their customer service department impossible to contact!!

We purchased this Webkinz for our daughter and the special code stamped on the toy's tag was defective. This code is a vital part of the toy -- it is required to access the website and create a virtual life for the pet. Each code is supposed to have 8 letters/numbers -- our tag only has 6.

Now the webkinz website registration stopped us immediately when trying to register with just the 6-digit code. We looked in their help section and customer support to contact someone to help. We looked, and read, and looked, and read. Nowhere on the site do they list any phone number or email address to contact the company for help! In fact, a Google search shows that the company stopped accepting email support requests in October of 2008.

Ganz will only take customer support requests from a form on their website. BUT the form requires a valid... Read more

Ordered this Valentine Monkey for my grand-daughter who is really into Webkinz and it did not come with the tag. She is really sad because the point is to put them on the web to play. Am trying to contact seller to see if I can get a code sent to her.

This is one of the sweetest webkinz, the only one that would have been cute enough to buy without the code. My daughter loves her kinz.